The following are the scheduled power outages per building. Note that lab controlled machines will be shut down at 3pm to give time to fix problems, and machine...
Table of Contents VPN to campus Follow the directions at https://dotcio.rpi.edu/services/network remote access/vpn connection and installation/configuring vpn ma...
Offices Each graduate office typically has at least one general purpose CSLab machine. While these machines may not restrict logins locally or remotely, it is exp...
Email Servers exchange server for faculty and staff * https://dotcio.rpi.edu/services/email/exchange Students will use their standard RCS accounts for email. N...
Department servers Network services provided by the department include web, filesystem, backup, and remote access. Servers that you are likely to need are: hos...
We will be upgrading most of our public facing servers starting December 13th and continuing into December 14th. We will try to keep the outages short, but note ...
Printing Configuration * Check the list of PublicPrinters for details on drivers and configuration options before proceeding to the general directions below ...
The following is a list of commonly used packages with high impact vulnerabilities (more recent at the top): Package OS Minimum Version As of * Severity...
Bionic Beaver (Ubuntu 18.04 LTS Desktop Version) Install With VirtualBox 5.2.x 1. If you are using a Windows host operating system, it must be either Pro or E...
Resolving Guest DNS While Connected to Campus VPN If your Virtualbox Guest cannot resolve DNS while the host is connected to campus VPN do the following: Find ...
Important Note * Do not fall for scams that try to gather passwords or personal information. (Click here for tips on avoiding them) * Alerts and Downtime ...
Department email list server Login * Go to https://sympa.cs.rpi.edu/ * click on Rensselaer Computer Science * In general, you want to log in with your R...
chrome firefox * T ools, Add Ons * Click the Get Add ons tab * Click Browse All Add ons in the top right corner * Search for plugins of interest the...
Avoiding Web Scams * Always suspect requests for information that you did not initiate. * Hover over links before clicking them and make sure they are point...
5/15/17 5/16/17 unreliable overnight It appears that the exchange server ran out of space and some messages were being rejected, problem fixed 5/16/17@8:34
10/4/16 ok Our connection to the netapp was down from around 9am to 11am due to NFS server memory exhaustion 10/5/16 ok CII machine room overheated and ...
Departmental Backups Files in your unix home directory or under project space are automatically backed up several times each day. A snapshot (see below) of files...
* Unless you have a paid support contract, you can only update Java 6 to update version 45, and they reference 81. * If you need to be able to use Banner and...
For exchange * https://sharepoint.rpi.edu/support/exchange/WikiPages/Outlook2007and2010Settings.aspx For gmail with two factor authentication * You need to...
From your home directory, type: * mkdir public.html * chmod 755 public.html and then put your index.html and other files inside the directory. Your web p...
* Select "Local Folders", then click on "View settings for this account" * Click on "Account Actions" at the bottom, and select "Add Email Account" * Fill i...
Linux * Ubuntu Linux 12.04, 14.04 * Please see LabstaffUbuntu for additional advice. OSX/ Apple ( not officially supported ) * Labstaff will help as p...
Obtaining CS Accounts * Any faculty, staff, or graduate student of the Department of Computer Science may obtain an account for CSLab machines. These accounts ...
Introduction Logging in remotely Logging in from the command line * Use the ssh (secure shell) command * ssh ${login}@linux.cs.rpi.edu p 22 Logging in u...
Starting a little before 3pm today, there have been authentication issues interfering with wireless networking and sending email from many clients. Sending email...
Users are recommended (by US CERT) to take the following actions to remediate Simda (and other) infections: * Use and maintain anti virus software Anti virus...
Passwords * new passwords must be at least 12 characters long and must be changed at least once every two years by using ssh to connect to master.cs.rpi.edu and ...
Checking for certificate expiration * Internet Explorer * select Internet Options #8594; Advanced and under the Security heading, make sure that "Check ...
There will be a number of power outages, primarily on the weekends to allow for replacing the electrical feeder. We recommend shutting down your machines ahead of...
Adjusting browser settings to prevent use of SSLv3 Firefox * in a new tab, type about:config in the address box * scroll down and double click on the line ...
Printing * If you have problems with the HP printer installer, try the following: * Download the latest software from the web site * Select the advan...
For all regular requests, send email to labstaff #64;cs.rpi.edu. If you need to page labstaff, faculty and staff can email labstaff pager #64;cs.rpi.edu. Please ...
Using Your CS Account You may ssh into linux.cs.rpi.edu to access your home directory and run programs. Please be considerate and confine extended runs for resea...
Lally and Amos Eaton will lose power for two weekends to allow the replacement of a faulty electrical feeder: 8am Friday Aug 8 4:30pm Sunday Aug 10th 8am Friday...
Changing your password When you receive your account info, please log in to master.cs.rpi.edu and change your password with the passwd command. When picking you...
The subversion and trac server appeared to have lost a power supply. Since it was going to take over 2 weeks to fix it, we transferred the service to another mac...
One of the campus LDAP servers run by CMT, gondor.cct.rpi.edu, started having disk issues late last week. Saturday, it effectively died. As it turns out, a lot of...
Aug 30 working authentication issues with email again Aug 28 working authentication issues were causing problems sending email and connecting to wirel...
We ask that you obtain an RCS Guest account to tie in for email and uid integration, and send the RCS login with the request for a CS account to labstaff. If you ...
Requesting a loaner laptop * A CS faculty member should email labstaff@cs.rpi.edu with the following information: * A list of CS/RCS user ids who will ne...
Packages Available from CS Windows * Windows 7 Enterprise (32 and 64 bit) * Microsoft Office 2010 (and 2013, but not recommended) Mac * Microsoft Offic...
Requesting creation of a subversion repository * A CS faculty member should email labstaff@cs.rpi.edu with the following information: * Repository name ...
The problem is typically due to a problem with the registry. As long as you are careful, you can edit it. * Select start run * Enter regedit * Next, b...
For CS mailing lists, log into https://cs.sympa.rpi.edu/wws/home with your subscribed email address and password. You should see a list of lists that you are su...
If you know which virus or worm you have, you can typically find the proper removal tool at Symantec http://www.symantec.com/security_response/index.jsp It is al...
The following is a list of commonly used packages with high impact vulnerabilities (more recent at the top): Package OS Minimum Version As of Java a...
There is a planned outage of the campus exchange email server from 5pm 6pm on Wednesday, March 13th. It is recommended (but not required) that you exit your mai...
It appears that email sent to (CS) mailing lists started bouncing January 24th or 25th. Regular email does not appear to be affected. Missed messages will still...
I migrated our database from our FreeBSD server to an Ubuntu server on Tuesday, January 15. There was a brief outage from 9am to about 9:30am while the current d...
The following message came out warning of a brief outage Friday, November 30 starting at 6am. Please plan accordingly. DotCIO will be implementing some changes t...
An emergency power outage is being scheduled by the RPI Electrical shop to replace an emergency transfer switch at the CII. The outage is scheduled to beginning ...
The CS email server will be taken down permanently in the near future, previously scheduled for October 5, 2012. This does not affect your @rpi.edu or @alum.rpi....
The server reports that the user is not known when trying to send from the exchange server to a non exchange email address even when using the web client. It appe...
BUILDINGS AFFECTED: MRC SYSTEMS AFFECTED: Normal Power DATE WORK TO BE DONE: Tuesday September 18th LENGTH OF TIME REQUIRED: 4:30 PM to 5:30 PM REASON FOR SHUTDOW...
Use ssh to connect to linux.cs.rpi.edu and type something along the lines of: * imapsync host1 hostname1 port1 port# user1 userid#1 domain1 fully.qualified...
Using CS Lab Resources CSLab resources are primarily intended for research purposes, though we recognize that often research and classwork do overlap. We also ma...
Account Restrictions Accounts have few resource limitations placed on them. Because of that, one person can easily take so much that other people are unable to w...
Account Suspension and Termination Accounts may be suspended for violations of CS Lab or campus computing policies. Campus policies are outlined in the ComEC, av...
Account Expiration Your email is tied directly to your RCS account, so it will become unavailable when your RCS account does. Your linux account will not automati...
The CS mailing lists transitioned to the Sympa server in the VCC, and are accessible from https://cs.sympa.rpi.edu/. In brief: * The new server has a lot more ...
Windows Without Cygwin * If you do not have Cygwin installed, you can use another ssh client, such as putty to connect * click on putty.exe to download ...
Reporting a problem Before reporting a problem, please check the downtime page to see if the problem has already been reported. Problems with email should be repo...
We are transitioning to email being hosted on the campus exchange server. During the transition, you can check to see if it is complete by sending email to your ...
Mathworks, Inc. has modified the licensing structure for Matlab. Going forward the faculty/staff license will be separate from the student license. This distincti...
There is a power outage scheduled for Amos Eaton, Lally, and the Green building from 1pm on August 1st to 3am on August 2nd. Email and linux.cs.rpi.edu will not...
Some users seem to have corrupt entries that allow them to get their mail, but not log in to respite or the VPN. Changing the password sometimes fixes the proble...
* Request: Creation of a project database * Request: Creation of a Mailing List * Request: Filesystem Storage * Request: Creation of a Subversion Reposit...
5 7pm Remove breaker for repair. This is phase 1 of 3. Two additional outages will be required to complete this work. The next two dates are TBD. See also http...
DotCIO will be implementing the following change: As previously announced, this summer we will start blocking access to DNS servers that are not run by RPI. The f...
If your computer did not come with an anti virus package installed, Microsoft Security Essentials is free to download from http://windows.microsoft.com/en US/wind...
HOWTO: Enable your auto responder * Log into https://exchange.rpi.edu * Click on "Options" in the upper right hand corner of the screen, then select "Set Au...
Server mysteriously rebooted twice and won't respond now. Printing directly to printers from desktops or linux.cs.rpi.edu not affected, but printing from remote.c...
User Responsibilities Users are expected to follow some fairly obvious rules of conduct (in addition to those in the document Policy on Electronic Citizenship, wh...
Introduction We recommend using scp (secure copy) or sftp (secure file transfer) for file transfers. S* commands will authenticate your connection to a remote h...
The exhaust hose for Amos Eaton 118 (Cisco Academy) tore through in two places and could not be repaired. I was eventually able to install a new exhaust hose and ...
3/28/2012 ok Homework submission confirmation email bouncing, will be relayed manually occasionally 3/20/2012 ok Twiki server ran out of swap and reboot...
Logging In using your CS Account The first time you log in, it will most likely be through ssh to linux.cs.rpi.edu or directly on one of the public workstations i...
Many students have had their CS email migrated to being delivered to their CS accounts. Please be sure to update your Respite settings to be sure your spam filte...
There will be a change in the way the campus handles MX records for the CS domain. It has the potential to affect email delivery from off campus senders, but we ...
While trying to restore an old web page for a user, the filesystem mounts got messed up. Everything should be back to normal as of 10:20pm 2/15/2012. Outage due ...
The network transition is complete. Some ports on subnet 17 had a configuration problem, but should be fixed as of 3:30pm 2/15/2012. If you are still having any ...
The web server which serves home pages was down due to all of the httpd processes being stuck on disk wait. Server stalled during reboot and had to be power cycl...
The HVAC will be shut down in the MRC from Thursday, January 5th at 8am to Friday, January 6th at 4:30pm. The fans may come on for the period between midnight an...
12/5/2011 ok AE 118 AC condensate pump failed bypassed 12/1/2011 ok Email mx record changed prematurely, mailing lists, students, and a few others aff...
Those users not transitioned to exchange and CS mailing lists not working due to a mistake in DNS. Fixed around 1:30pm. It turned out that problems from the chang...
The air conditioner in Amos Eaton 118 stopped working. The unit turned off because the conensate pump was too full. After manually draining the pump and cleanin...
This evening, Tuesday November 1st, beginning at approximately 5pm, maintenance to the Exchange Mail Infrastructure will begin. Maintenance may take up to 3 hrs a...
Requesting a new mailing list * See http://helpdesk.rpi.edu/update.do?artcenterkey=125 for details on requesting a mailing list from the VCC .StevenLindsey ...
Amos Eaton 217 has 10 machines on one side of the room running Ubuntu that allow guest logins. It will not save your settings or files, but is good for quick bro...
FreeBSD workstations depended on barak and will need to be re installed with Ubuntu when time permits (not for a while) Solaris workstations will need to be conve...
The CGI server ran out of swap space during project submission and crashed and would not boot due to the IPMI log being full. Booted to BIOS and cleared out yea...
Due to an air conditioning outage in the MRC, we have shut down all of the machines in the MRC machine room except for the networking switches, which we hoped wou...
Resources * How do I access a computer (logging in) * Where do I find information on printing problems? * How do I transfer files to and from my account? ...
After quite a bit of trial and error trying to get an iphone4 working with exchange (without the special pay client), we found that if you add an "other" server r...
We have moved all home directories and projects onto a network appliance(NetApp). This gives us greater reliability of storage, lower maintenance, and far simple...
There will be brief interruptions as ports are switched from our closet to the VCC closet beginning around 10am. There should be no change in the way things work ...
We transitioned to having the VCC provide dns on Wednesday, August 3rd at 8am due to technical problems. If you manually configure your DNS settings, it should be...
DNS service is now handled by the VCC, but short term please continue to send requests through labstaff #64;cs.rpi.edu until troubleshooting is complete.
status as of 8/1/2011 7/29/2011 down printing is down 7/28/2011 ok Remote access machines mounting /projects and /cs from netapp (see home directory...
Mail server was dependent on several other servers, and we were hoping to migrate away from it before problems hit. Unfortunately that was not possible, so I con...
The server on which home directories and the majority of our infrastructure depends is no longer able to boot properly. I finished copying the information off of...
Due to a misunderstanding, the partition on the NetApp that most of the personal web directories were mounted on was was believed to be inactive and destroyed Jul...
Exporting email to a text file From the gmail interface: * click the drop down Arrow by Reply and select the Message text garbled? option * Right click on t...
We will be transitioning the last of the networks in Amos Eaton to new routers July 12th at 10am. It will affect subnets 1, 3, 6, 8, 28, and 29. It took a whil...
The project server crashed twice when trying to delete a project that was interfering with backups. We will leave it until the transition to the netapp is comple...
Individual users can create groups at http://groups.google.com/a/cs.rpi.edu following the directions at http://groups.google.com/support/bin/answer.py?answer=4660...
Transitioning existing mailing lists * Select the desired CS mailing list off of https://www.cs.rpi.edu/mailman/listinfo * Click on the administrative inter...
Cooling should be stable, although another outage to finish fixing the electrical infrastructure may still be needed in the future. If remote.cs.rpi.edu is not av...
Cooling is back, and not expected to need to be shut down in an emergency situation as the load has been rebalanced, but the electrical work is not all done, so a...
Assuming all of your email is still on the server and all in your INBOX, you can use Mail Fetcher: * 1. Click on the gear in the upper right hand corner of th...
There are many mail clients out there, but most will allow you to download your mailbox and store it locally. Mozilla Thunderbird is one I like personally. Mic...
We are expiring passwords for all users that have not changed their passwords since January 2011. You will be required to log in to remote.cs.rpi.edu (or one of ...
freebsd.remote.cs.rpi.edu is available again providing the air conditioning continues to work and at least some of the machines should be available during the pow...
HOWTO: Forward email from user@rpi.edu to user@cs.rpi.edu * Forwarding RCS Email * or visit http://helpdesk.rpi.edu and search for Forwarding RCS Email ...
2011/04/30 OK Home directories unavailable, synchronizing disks 2011/04/13 OK A networking switch in Amos Eaton croaked this morning. Servers have been...
It looks like the server started having trouble around 4am but was available to most machines, and started having widespread trouble around 7am. The machine is b...
* We were having trouble with the hard drives in the raid array, and the progress that had been made on restores was lost. * An older copy of web pages is now ...